Quality Policy must be observed at all time

If you run a query on Google for the keyword Quality Policy, it will return 131,000,000 results and counting whilst running a query on Quality, you'll get 3,880,000,000 results.  

In quality management system, a quality policy is a document developed by management to express the directive of the top management with respect to quality. ... Section 5.1 of the ISO 9001:2015 standard requires a written, well defined quality policy that is communicated and understood within an organization.

Quality itself is further explain below:

qual·i·ty

ˈkwälədē/

noun

1. 1.

   the standard of something as measured against other things of a similar kind; the degree of excellence of something. 

   synonyms:

   standard, grade, class, caliber, condition, character, nature, form, rank, value, level;

   • 
     

     
     
     

     
     
   • 
     

     
     
     
   • 
     

     
     
     
2. 2.

   a distinctive attribute or characteristic possessed by someone or something. 

   synonyms:

   feature, trait, attribute, characteristic, point, aspect, facet, side, property

Despite having a Quality Policy for Pasti Nyala, we do occasionally have non-compliance issues such as staff delivering below quality standard of work. I'll called it school-project work because as working adults they are obliged to do better than that.

Although quality sometimes might be considered a subjective concept, Pasti Nyala promotes objectively monitoring, reviewing, and reporting on quality, as defined by the values of an organization and the needs of its stakeholders.

Quality Policy being a directive won't help if review and enforcement is not in place or practiced. Frequent review on staff work is necessary to ensure Quality Policy are observed and quality targets are met.

Staffs need to be constantly reminded on the importance of Quality Policy as the targets set within are used as benchmarks to maintain our standard and form. We won't have issues if staffs are all competent but as much as we want, in the real working world, no staff are equal and those that failed to comply to the Quality Policy need to be prompted to improve.

Consequences of Quality Policy being ignored:
1. Sloppy works lead to complaints from end-user,
2. Un-necessary rework to re-fix the problem, which lead to more delay,
3. Low quality give poor impression to company deliverable and competency of workforce,
4. Lower trust toward poor quality products or services

Why a Quality Policy is required:
1. An agreed bench mark to maintain or even further improve work excellence,
2. To nurture staff working attribute toward world-class standard,
3. Quality guaranteed better value

Path to Quality

We use the following descriptors of the various levels in assessing the Pasti Nyala's current level and the target level for quality capability. At this time, Pasti Nyala is categorized under LEVEL TWO - EMERGING, we still have a long way to go.

LEVEL ONE - Beginning
To begin on the Path to Quality, the staffs, the Board, and senior management must commit to moving towards conformance with the Standards and identifying and managing the company's risks. A first step is to begin
to develop a Quality Assurance and Improvement Program.

Pasti Nyala initiated this by creating a Quality Policy for her workforce.

LEVEL TWO - EMERGING
A LEVEL-TWO company has achieved partial conformance with the Standards on its Path to Quality. At this level of quality capability the company has begun to implement a Quality Assurance and Improvement Program with ongoing monitoring and periodic self-assessments and an external assessment.

Begin working toward earning appropriate professional certifications. Pasti Nyala was awarded with an MSC Status in 2016, our first professional certification. We are also working on getting more certification in other areas.

LEVEL THREE - CONFORMING
A LEVEL-THREE company "Generally Conforms" to the Standards and this degree of conformance has been substantiated through its Quality Assurance and Improvement Program and by an external assessment or self-assessment
with independent validation.

In order for an internal audit activity to represent that it complies with the Standards, it must undergo an external assessment at least once every five years.

Work on obtaining an appropriate mix of professional designations (such as Quality Assurance Manager, Internal Audit Manager) that demonstrate your activity's professionalism and competency.

LEVEL FOUR - LEVERAGING
A LEVEL-FOUR company places a high level of emphasis on implementing best practices in conforming to the Standards.

An external review team is the approach utilized for its external assessment and emphasis is focused on identifying and implementing best practices.

Effective risk management of the company's risk profile demonstrates to senior management and the board that company can be effective in providing assurance and consulting services to the organization.


LEVEL FIVE - LEADING
A LEVEL-FIVE is an innovator of best practices which support continuous improvement across the organization and industry and in the organization's communities. At this level of quality capability, the company and his or her team are considered strategic partners with senior management.

Serve on external QA teams, or participate in peer reviews.

Source: The Path to Quality, https://na.theiia.org/services/quality/Public_Documents/Path%20to%20Quality.pdf


RWS